I’m moving at the end of August and needed to take care of my energy account. Since I no longer need to have service as the place I’m moving already has it, I just wanted to cancel. So I call the 1-800 number and get an automated system that tells me it’s going to be over an hour wait but that, if I want, I could put in my phone #, say my name and a customer service representative could then call me back once they became available. I wouldn’t lose my place in line and I wouldn’t burn up minutes waiting to talk to someone.

“Great idea!” I think and go through the process. It ended saying I could expect a callback in “over an hour.” Content that I didn’t have to sit listening to same 30-second loop of annoying corporate propaganda for over an hour as I waited for a CSR, I went about my normal daily activities of doing absolutely nothing.

So when the call came 45 minutes or so later, I was pretty pleased. It was the same automated voice telling me this was my callback and that a CSR was ready to talk to me and it was going to now transfer me over to said CSR.

There was a click and silence for a second or two then:

“All of our customer support specialists are currently busy. We appreciate your call and understand your time is valuable. We are doing everything we can to get to you as soon as possible.”

Are you fucking serious?

The whole point of the callback was to not have to sit on hold for a fucking “support specialist.”

Take note, WE Energies Customer Specialists: you can specialize in gargling my balls.